Contact Kaiyo Japanese Whisky
The Kaiyo team is here to answer questions about our mizunara oak-aged whiskies, assist with wholesale inquiries, and connect with whisky enthusiasts worldwide.
Send Kaiyo a Message
Wholesale & Distribution: For wholesale inquiries, partnership opportunities, or bulk orders, please email us directly at hello@kaiyostore.com with “Wholesale” in the subject line. We work with select distributors and retailers who share our commitment to exceptional Japanese whisky.
Frequently Asked Questions
How quickly does the Kaiyo team respond to contact requests?
We typically respond to all inquiries within 1–3 business days. Wholesale and partnership inquiries may take slightly longer as we review each opportunity individually.
Can Kaiyo help with questions about Amazon orders?
For orders placed through Amazon, please contact Amazon customer service directly for the fastest resolution on shipping, returns, or order modifications. We’re happy to answer product questions or provide guidance on our whisky expressions.
Does Kaiyo ship internationally?
Shipping availability varies by region and is subject to local alcohol regulations. For international inquiries, please email us with your location, and we’ll connect you with authorized retailers or distributors in your area.
What kind of support does the Kaiyo team provide?
We assist with product questions, wholesale inquiries, retailer partnerships, tasting event coordination, and general questions about our mizunara oak-aged Japanese whiskies. We do not handle individual Amazon order issues directly.
Can I visit the Kaiyo headquarters or distillery?
Our Portland office is not open for public tours. Kaiyo whiskies are crafted in Japan and aged at sea. For information about tasting events or retailer locations where you can sample our expressions, please reach out via email.
Explore Kaiyo Whiskies
Discover our collection of mizunara oak-aged Japanese whiskies.
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